Terms & Policies

Refund Policy
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, we will make it right!  Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; In either case, simply return the item for exchange, refund, repair, or credit.

Returns & Exchanges
Returns and exchanges can be made at any one of our stores, or by mail. Please call your nearest Stove Depot Location, if you wish to return or cancel an order placed online.

Terms & Conditions
• Prices are subject to change without notice.
• Scheduling of pellet deliveries is at the discretion of The Stove Depot, Inc.
• We cannot deliver to a PO Box.

Vermont Wood Pellet ONLY Shipping Rates

• Delivery prices are based on zip code location for up to 5 tons – with an additional
• $5 charge per ton over the 5 tons. Delivery pricing from the MAY 1-DEC.

Shipping Policy
• Scheduling of pellet deliveries is at the discretion of The Stove Depot, Inc.
• Zip Code delivery is for placement of pallet outside in a clearly marked location that has fork truck access.
• Prices is locked in upon placement of order but is subject to charge at any time without notice.

Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use,
communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.